Shipping policy
UK DELIVERY
All of our orders are delivered by EVRi (previously Hermes).
Next working day delivery is available on all orders placed from Monday to Thursday until 9pm (UK time).
Please note that any order received after 9pm (UK time), where next day delivery is selected at checkout, will miss the cut-off for next day delivery, and that order will not be delivered until the next working day after.
Orders placed on a Friday for next day delivery will be delivered on the following Monday, unless that day is not a working day, in which case the order will be delivered on the next available working day, or unless a Saturday delivery is selected.
We are able to offer Saturday deliveries, provided that you select this option at checkout. Orders must be placed by 7pm (UK time) on a Friday in order to guarantee Saturday delivery.
Kindly note that we do not deliver on Sundays or bank holidays.
EUROPEAN DELIVERY
All of our EU and European orders are delivered by DHL.
Orders will be delivered Monday to Friday between 9am and 5pm excluding weekends and public holidays.
Orders should arrive within 5 – 14 days but may take longer in outlying or more remote areas. Please note that delivery times are subject to inspection by customs which may delay your order by between 2 – 10 working days. Kindly note that neither THE-CØDED nor any of our shipping partners have any control over the length of time that a parcel may be held in customs, nor can we expedite release of any parcel.
For shipments within Europe and the European Union (EU), we ship on a Delivery Duty Paid (DDP) basis. This means that although UK VAT will not be charged, the prices charged to you in your order will be inclusive of all applicable (local) VAT, import taxes and duties.
We cannot be held responsible in the event that your local tax authority or postal operator advises that payment is required after the goods arrive in your country and before they can be delivered to you. Although you should not need to pay anything further, discrepancies can arise from time to time, and we advise that you check the details with them if you are unsure and raise a query with us prior to making any further payments.
We currently offer delivery to the following European countries from our UK distribution centre: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Ireland, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
For customers in the European Union, we suggest reading our Guide to Duty and VAT.
INTERNATIONAL DELIVERY
All of our international orders are delivered by DHL.
Orders will be delivered Monday to Friday between 9am and 5pm excluding weekends and public holidays.
Orders should arrive within 5 – 14 days but may take longer in outlying or more remote areas. Please note that delivery times are subject to inspection by customs which may delay your order by between 2 – 10 working days. Kindly note that neither THE-CØDED nor any of our shipping partners have any control over the length of time that a parcel may be held in customs, nor can we expedite release of any parcel.
Our international shipments are shipped on a Delivery Duty Paid (DDP) basis. This means that although UK VAT will not be charged, the prices charged to you in your order will be inclusive of all applicable local taxes, import taxes and duties.
We cannot be held responsible in the event that your local tax authority or postal operator advises that payment is required after the goods arrive in your country and before they can be delivered to you. Although you should not need to pay anything further, discrepancies can arise from time to time, and we advise that you check the details with them if you are unsure and raise a query with us prior to making any further payments.
We currently offer delivery to the following international destinations from our UK distribution centre: Australia, Canada, China, Hong Kong (SAR China), India, Israel, New Zealand, South Africa, Turkey, United States.
If you live outside of these areas and would like to make a purchase, please feel free to contact us.
TRACKING YOUR ORDER
Once you have placed your order, we will send you an email with a tracking number. You should also receive an email once your order has been dispatched.
If you have any queries regarding your delivery, please contact us at info@the-coded.com prior to contacting EVRi or DHL.
At THE-CØDED, our customer service team is available throughout the week and we aim to respond to your queries as quickly as possible.
We advise all our customers to download the EVRI parcels app which will allow you to track the delivery status of your order.
DHL parcels can be tracked on the DHL site
Contact-free delivery is now standard for most carriers worldwide, and drivers may take a photo of the parcel as proof of delivery. This proof of delivery will be provided to the customer by the courier. Proof of delivery will vary per region. Customers may not be asked to sign for their parcels and an alternate proof of delivery may be provided by the carrier. Please use available options to manage your delivery with your courier via their websites or apps.
SHIPPING FEES – United Kingdom
|
Service |
Price |
|
|
Standard Delivery (2 – 3 Working Days) |
|
£3.95 |
|
Next Working Day Delivery (Order by 9pm UK time Monday- Thursday) |
£5.95 |
|
|
Free Standard Working Day Delivery on UK orders over £95 (Order by 9pm UK time Monday - Thursday) |
FREE |
|
|
Northern Ireland, Isle of Wight, Isle of Man & Scottish Highlands |
£5.95 |
|
|
Saturday Delivery (Order by 7pm Friday) |
£8.95 |
SHIPPING FEES – Europe and the European Union
|
Standard Delivery (5 – 14 Working Days depending on location) |
|
Calculated at Checkout |
|
Free Standard Working Day Delivery on orders over €250 |
FREE |
SHIPPING FEES – International
|
Standard Delivery (5 – 14 Working Days depending on location) |
|
Calculated at Checkout |
|
Free Standard Working Day Delivery on orders over £300 |
FREE |
