Refund policy

We operate a 14-day return policy, which means that you have 14 days after receiving your item to request a return. You must notify us of your intention to return an item within fourteen (14) days of receipt.  You must then return the item to us within fourteen (14) days of such notification.  You may then be entitled to a full refund of the item cost only.  

To be eligible for a return, your item must be in the same condition that you received it, unwashed, unworn and unused, with all labels and tags still intact and in place, and in its original packaging. Hygiene strips must be attached to swimwear.  Items with a seal tag will only be accepted where it remains intact and undamaged.

You will also need to provide proof of purchase.  

If the above conditions are not followed, then THE-CØDED reserves the right to return the item(s) to you and no refund will be processed.

Please also note any items that are tailored or personalised to you cannot be returned.

Any faulty items returned to us will be subject to an inspection in order to confirm a manufacturing fault.

For any return queries, please feel free to contact us at  info@the-coded.com.

 

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Please note that returns, refunds and exchanges may take 2 - 3 weeks to process.

When your parcel arrives at our warehouse you will receive acknowledgment that your return is being processed.  

Please note that although returns, refunds and exchanges may take 2 -3 weeks to process, our aim is for refunds to be made to your original payment method within 14 days of us receiving the return. Please note that some banks may take up to 30 days to process the credit to your account.

If you believe that there has been a delay in the refund process, please contact our customer care email info@the-coded.com and a member of the team will liaise with you to resolve the matter.  

We do not accept liability for items that get lost or damaged in transit back to us.  Please ensure you retain proof of postage for future reference and include this in any correspondence with us along with your full name and order number.  Please note we can only process your returns once your products have returned to our warehouse. 

 

HOW DO I SEND MY PARCEL BACK?

Returns Address

THE-CØDED, GXO Logistics, Fernhook Avenue, Derby, Derbyshire, DE21 7HW, United Kingdom.

UK Customers

You are responsible for the postage cost when returning an item to us (this excludes faulty items), and you are free to return an item to us using any courier or postal service of your choice. However, it is your responsibility to ensure that we receive the parcel.  We therefore suggest that you use a secure and trackable method of postage such as the Royal Mail signed for service or a courier service from Collect+ (https://www.collectplus.co.uk), and that you insure the parcel for the full value. We cannot be responsible for goods that are lost on return to us.

If you are returning a faulty item, please contact us at info@the-coded.com and we will arrange postage at our cost through our delivery partner EVRi (Hermes). You will then be able to take the parcel to any EVRi ParcelShop location. If the returned item is inspected and deemed not to be faulty, the cost of the postage will be deducted from your refund.

European and International Customers

You are responsible for the postage cost when returning an item to us (this excludes faulty items), and you are free to return an item to us using any courier or postal service of your choice. However, it is your responsibility to ensure that we receive the parcel.  We therefore suggest that you use a secure and trackable method of postage and that you insure the parcel for the full value. We cannot be responsible for goods that are lost on return to us. 

To avoid tax and duty charges for returns, please provide your courier with the order number, outbound tracking number and airway bill and note this on the parcel to demonstrate a return purchase to THE-CØDED.  Please note that failure to return your parcel with this information may result in delays in your return being processed, additional charges or your parcel may be returned to you.

You are free to return an item to us using any courier or postal service of your choice. However, in such instances, the cost of postage will always be your responsibly, even when returning a faulty item.  Where you do not use Hermes to return an item, we suggest that you use a secure method of postage such as the Royal Mail signed for service. We cannot be responsible for goods that are lost on return to us where the return has not been done using Hermes. We will charge for additional postage to return any exchanged items, even where these previously included free postage.  Where an item is returned to us for a refund (excluding faulty items) using Hermes, the cost of postage will be deducted from any refund payable to you.

 

WHAT IF I DON'T HAVE A PRINTER?

That's not a problem! We will include a returns form along with each order.

 

RETURNS FORM

You can also print off the returns form if you have a QR scanner.  Most modern smart phone cameras have the ability to directly scan QR codes (by simply aiming your camera at the code).

QR CODES

 

QR code for UK returns form                    QR code for international returns form